Return & Exchange Policy

1. Overview

At Moder Cloth, we want you to love what you wear. If something isn't right, we're here to help. Please read through our return and exchange policy below.

2. Eligibility

Items are eligible for return or exchange if:

• The request is made within 7 days of delivery
• The item is unworn, unwashed, and in original condition with all tags attached
• The item is not from a final sale or limited drop marked as non-returnable

3. Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been worn, washed, or altered
• Items without original tags
• Intimate or personal items (if applicable)

4. How to Request a Return or Exchange

We process all return and exchange requests through WhatsApp. Simply message us with:

• Your order number
• The item(s) you'd like to return or exchange
• The reason for the return/exchange
• A photo of the item (if applicable)

Our team will review your request and respond within 24 hours during business hours.

5. Exchange Process

• Once approved, we'll arrange a pickup or you can ship the item back
• The replacement item will be shipped once we receive and inspect the returned item
• Exchanges are subject to stock availability
• If the desired size/color is unavailable, we'll offer a store credit or refund

6. Refund Process

• Refunds are processed within 5–7 business days after we receive and inspect the item
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via WhatsApp with photos. We will arrange a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven't received a refund after the stated processing time, please check with your bank or payment provider first. If the issue persists, contact us at support@modercloth.com.

9. Contact

For any questions about returns or exchanges, reach us on WhatsApp at +94 77 123 4567 or email support@modercloth.com.